Documentation and training are core enablement pillars.

Documentation is often either too sparse to help or too detailed to read.

A clear, concise, user-friendly style that prioritizes simplicity and readability matters, including for non-technical users.

What good documentation needs

• A standard for what is necessary vs. optional
• A consistent structure that users can scan
• Simple language and minimal jargon

Train the authors

Not everyone is naturally skilled at technical writing.

Training the people who write documentation improves quality more than adding more pages.

Maintain with feedback loops

Monitor where users raise questions or report confusion.

Use these signals to continuously improve what is unclear.

Make enablement measurable (so it improves)

Add simple “experience metrics” that show if your enablement is working:

• Time-to-first-success for a new user (first correct answer without help)
• Support load (top recurring questions, % of team time spent answering basics)
• Documentation usefulness (thumbs up/down or quick “did this answer it?”)